Refund and Cancellation Policy

REFUND AND RETURN POLICY

A. User is entitled to return the Products within 7 days from the receipt of delivery of
the said Products.
B. Return of the Product will be acceptable only and only in the following situations:
(a) if the User has received a damaged or defective product, provided the
User has sent to MERAAKINXT a single clear video of the opening of
the delivery box containing the product within 24 hours from the delivery
date; or
(b) if the User has received the wrong sized Product than what the User
has ordered, provided the User has sent to MERAAKINXT a single
clear video of the opening of the delivery box containing the product,
within 24 hours from the delivery date; or
(c) if the User has received a significantly different Product than what the
User has ordered, provided the User has sent to MERAAKINXT a single
clear video of the opening of the delivery box containing the Box within
24 hours from the delivery date.
(d) After receipt of Video from the User, MERAAKINXT will confirm its
decision of acceptance of the request of return of the Product or decline
of request to return of the Product.
C. The Decision of MERAAKINXT to decline the request of return shall be final and
binding on the User.
D. Return of the Product will NOT be acceptable in the following situations:
(a) Products that have been used or tampered or any customisation in the
product (i.e. any alterations / sizing / customisation / design changes).
(b) Products damaged due to misuse of Product or Products having incidental
damages due to malfunctioning.
(c) Products sold in sets or combinations cannot be returned individually.
Hence, NO RETURNS WILL BE ACCEPTED IF ANY CUSTOMIZATIONS ARE
DONE TO THE PRODUCT.
E. The following steps shall be followed for the return of delivered the Product/s:
(a) Products should be returned unused, adequately packed in their original
packaging along with the original price tags, labels, packing, barcodes, user
manual, warranty card and invoices, accessories, freebies and original
packaging defined as essentials. If any Product is returned without the
foregoing essentials, the return of the Product shall not be accepted and shall
be sent back to the User at additional shipping charge which will be borne by
the user.

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(b) Upon receipt of User’s request of return of the Product along with video of the
opening of the package, MERAAKINXT shall verify the authenticity and the
nature of the request and if the request is genuine, MERAAKINXT will arrange
for pick-up of the product through an assigned logistics service provider at any
additional cost or verified service provider could be arranged by the user.
(c) For return shipping managed by MERAAKINXT, the User will need to hand
over the product to the assigned logistics service provider at the time of pick-
up. In the event the logistics service provider makes attempts to pick-up the
product and the User are unavailable or not ready to handover the product,
MERAAKINXT or logistics service provider will not be held responsible for the
delay in pick-up or processing of the quality check by MERAAKINXT and
hence the refund will not be accepted. A maximum of 2 attempts will be made
by the logistics service provider to pick-up the product to be returned.
(d) Upon receipt of the returned product, MERAAKINXT will conduct quality
checks. MERAAKINXT will send an email or SMS communication to the User
at the registered email address or mobile number to the User confirming
acceptance or rejection of return request of the User. 
(e) In case the request of the User for return of the Product/s is accepted by
MERAAKINXT, the User shall purchase a new Product of the same price and
in no case, the price already paid by the User will be reimbursed. If the price
of the new Product is more than what the User has already paid to
MERAAKINXT, the User has to pay the differential price amount to
MERAAKINXT.

 

 

Cancellation Policy by MERAAKINXT:


MERAAKINXT has the discretion to cancel an order in the following situation:
a) User’s failure to comply with these Conditions or breach of any of the
Conditions herein:
b) Any reason relating to credit / fraud avoidance.
c) Invalid address or wrong address is provided by the User in order details.
d) Malpractices used to place the order.
e) Bulk order is placed for the likely commercial resale.
f) Multiple orders are placed for same product at the same address.
g) Order is undelivered after three (3) attempt.
h) Payment is declined by the Bank/credit card
i) Refund is requested by the User from credit card/debit card/bank
j) Pricing or specifications on any product as is shown on the Website due to
any technical glitch, resulting into incorrect pricing or specifications.
k) All product orders are subject to availability. If there are difficulties regarding
the supply of Products or there are no more items left in stock.
Notwithstanding anything contained herein, MERAAKINXT reserve the right, at our
sole discretion, to refuse or cancel any order for any reason whatsoever without any
further liability. On such cancellation, the User will receive a notification through
email or SMS at the email address or mobile number provided to MERAAKINXT.
Consequences of order cancellation by MERAAKINXT: In case of order is cancelled
by MERAAKINXT, the User will receive full refund of the entire amount paid by the
User within 3 weeks from the date of cancellation intimated by MERAAKINXT to the
User.
We reserve the right to remove any product from the Website at any time and to
remove or modify any material or content from the same. Although we will always do
everything possible to process all orders, there may be exceptional circumstances
that force us to refuse to process an order after having sent the Order Confirmation.
We reserve the right to do so at any time. We shall not be liable to you or to any third
party for removing any product from this website, or for removing or modifying any
material or content from the Website or not processing an order once we have sent
you the Order Confirmation.
Cancellation due to non-Availability of Products - All product orders are subject to
availability. Along this line, if there are difficulties regarding the supply of products or
there are no more items left in stock, we reserve the right to provide you with
information on substitute products of the same or higher quality and value that you
may order. If you do not wish to order the substitute products, we will reimburse the
full amount that you may have paid within 3 weeks.